Create a display name and use the template to ask a question.In the main navigation menu at the top of the page, click “ Ask a question.” (You’ll need to sign in with your Microsoft account.).How to post a certification support request: Note: to submit a name change in a language other than English, post a request in our moderated certification support forums at Certification support. Please allow 48 hours for the change to take effect. If the name on your Microsoft certification profile doesn’t exactly match the name on the government-issued identification you present at your exam appointment (in-person and online), you’ll need to submit a change request using the Microsoft Certification Profile Name Change Request Form. How to change the name on your Microsoft Certification profile Make changes in the available fields and select the “Submit” button to save your changes. In the certification profile, select the "Edit profile” button to activate editing. Select “ Manage certification profile and exam discounts”. Scroll to the Connected certification profile section. Sign into Learn using the same personal Microsoft account (MSA) you use to sign into your certification profile.Ĭlick on the Learn profile photo avatar and select Settings from the drop-down menu. If you’re already connected, access your certification profile using the following steps: Please visit Connect a certification profile to Learn to complete this step before proceeding. If you’ve not already done so, there’s a quick process to connect the two before this is possible. To update your legal name to match your identification, see “ How to change the name on your Microsoft certification profile”.Īccess and update your certification profileĪccessing your certification profile is now done via your Microsoft Learn profile. While you can edit your contact information and check discount status in your certification profile, changing your legal name requires a form.If these two sources don’t match, you cannot take the exam. When you take an exam, the proctor matches your government issued identification to the information in your certification profile.If you’ve ever registered for, or taken, a certification exam, you have a certification profile containing your legal name and contact information. In this article What is the Microsoft certification profile?
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